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HSBC
Company Information
HSBC North America is one of the top ten financial services
companies in North America. HSBC North America
has over 20,000 employees in Canada
and the US
with assets approaching $300 billion. This includes all of HSBC’s US and
Canadian businesses.
Need
HSBC North America, HSBC Canada, and HSBC US have engaged
Prescient for a number of projects to redevelop its internal sites over the
past three years.
Solution
Migrating from Lotus Notes Domino to Interwoven’s TeamSite
was the starting point for these engagements. Prescient worked with the HSBC
North America Web Team to identify a new structure for the content that would
be migrated out of the current database structure into TeamSite. Once new
information architecture had been created for the approximately 50,000 LN files
HSBC North America engaged Prescient to execute a feasibility study for the
next stage of their intranet’s evolution.
The HSBC Intranet Feasibility Study carefully examined the needs of the organization, as well as the potential vendor solutions most suitable for the HSBC environment. The final report provided HSBC North America with findings on four technology options and the different options they offer.
Fall 2005, HSBC Canada
- Intranet Roadmap
Winter/spring 2006 HSBC US
- IA and wireframes for 12 sites
- more than 10,000 files and 5,000 web pages
Fall 2006 HSBC Canada
- IA and wireframes for 16 sites
Winter 2007 HSBC Canada
- IA and wireframes for an additional 24 sites
Spring 2007 HSBC North America
- Portal Feasibility Study to determine next stage of HSBC North America’s intranet evolution
- Requirements analysis
- Technical & infrastructure analysis & requirements
Results
In order to enable the various HSBC organizations to achieve
their objectives, Prescient prepared an approach that gave the organizations
immediate improvement in its sites, and an understanding of best practices for
site management to ensure the long-term success of their redeveloped sites. Our
engagements resulted in the following successes:
- Senior management engagement in raising the profile of HSBC’s web resources
- Engagement of internal audiences across North America
- Motivated global intranet managers to examine the opportunities to unite HSBC intranets in look and feel
- Conversion of more than 10,000 web pages to a single design and standardized IA structure
- Blueprint that provides the framework for building and evolving the site
- The selection of a robust portal solution that addresses business, user, and technology requirements including application integration and personalization
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