The study was conducted earlier this year and examines social media use on corporate intranets and the magnitude, use, and popularity of social media by employees and executives. More than 1,400 respondents participated in the survey, representing organizations of different sizes and a diverse range of industries, from around the world. The results reveal rapid adoption of social media on the corporate intranet in the past year.

The leading need or reason behind Intranet 2.0 implementations is employee collaboration (78%), followed closely by employee engagement (75%). Of organizations that do not have at least one social media tool, 18% cite lack of executive support as the primary barrier to implementation, and the same number (18%) cite other, bigger priorities preventing them from implementation.

“While the popularity of social media tools on corporate intranets is rising, only about one-quarter of frontline employees and executives alike rate their intranet social media as good or very good. Dissatisfaction rates are even higher. Without a proper plan, adequate investment, and the requisite change management and communications, most intranet social media initiatives will fail.” says Toby Ward, President of Prescient Digital Media.

According to survey data, 30% of organizations rate their overall satisfaction with intranet social media tools as good or very good; 26% rate these tools as poor or very poor. Only 28% of organizations rate employees’ satisfaction with Intranet 2.0 tools as good or very good and 28% of organizations rate executives’ satisfaction with Intranet 2.0 tools as good or very good.




Not surprisingly, communication staff are the biggest social media contributors, followed closely by HR, marketing and IT: