Search and Search Engines
By Adam Wasserman – The search functionality is critical to allowing users to find information quickly and efficiently. However, many organizations do not consider the inner workings of their intranets' search, which results in users' frustration over not being able to find what they are seeking.
By Adam Wasserman – The user interface of a search tool dictates the efficiency of the search function and ultimately user satisfaction. The search pages (banner search bar, the advanced search, and the results page) need to be optimized for the site’s users.
It used to be, not so long ago, you typed something in the search field and hit search or “I'm feeling lucky” and in return you got ten blue links, and you hoped that at least one was relevant.
by Toby Ward — Flash is a wonderful and cool programming tool for any website. Flash can be used to present dynamic content such as video, other multimedia, and interactive tools. However, as all of us know by now, multimedia and interactive tools are often more than just cool, and sometimes serve a business purpose.
by Toby Ward — “The search engine sucks!” is one of the most common complaints I come across. Naturally, most organizations immediately blame the search engine. They should point the finger at themselves.
by Toby Ward — “People are lazy,” claims Cory Doctorow, a science fiction writer and technologist who maintains the popular weblog Boing Boing. “People are remarkably cavalier about their information and how it is stored. This laziness is bottomless…”
by Toby Ward — In Part I of our two-part look at how search effectiveness can be enhanced by people processes and rules, we looked at today’s search challenges in light of how a taxonomy and meta tagging can help improve the search process without having to scrap the search engine.
by Carmine Porco — At most organizations the number one intranet user complaint is, “I can’t find anything!"
by Carmine Porco — Do you find that search results on your intranet are producing long, unwieldy and inaccurate results? It is a major problem at most organizations.