Company Information

ESI International is the recognized leader in innovative project management, contract management, business analysis, sourcing management training and business skills training. Serving Fortune Global 500 companies worldwide and nearly every major agency of the U.S. government, ESI provides complete integrated solutions designed to help clients improve business performance. An Informa business, ESI has employees and instructors serving clients in more than 100 countries around the world.

Need

As a company with employees in countries around the world, it is vital that each one has access to the most up to date and relevant information as expediently as possible.  The challenge for ESI’s existing intranet, ESINet, is that it had not seen any major changes or upgrades since its initial inception more than ten years ago.

There were a number of elements missing from the intranet; interactivity, multi-media, and collaboration, that once implemented would have the potential of turning the resource into a strong business tool that could contribute to ESI’s overall business success.

ESINet’s primary challenges:

• A confusing and incomplete navigation structure. The site needed to provide an intuitive navigation that will enable employees to find key information within a few clicks.
• A design that was void of visual appeal or draw. The tool did not reflect ESI’s market-leading position.
• No Content Management System (CMS). Without a robust platform employees could not effectively interact or share their vast knowledge.

ESINet Home Page	ESINet Site Index
ESINet I-Share - Department Page	ESINet Employee Handbook Page

ESI was looking to develop a more effective intranet that would support initiatives that advance the business’ goals and strategies, including cross-selling, knowledge-sharing across geographic regions and time zones, as well as being able to effectively introducing new offerings around the world.

Solution

Initially engaged only for the initial assessment and planning phase, ESI hired Prescient on for two subsequent phases of the project; technology evaluation and selection, as well as project management of the solution implementation.

Engagement Summary:

Phase 1

• Intranet evaluation
• Benchmarking
• Requirement interviews
• Focus Groups
• Employee survey
• Strategic planning
• Governance
• Design
• Content Management Planning
• Functional Planning

Phase 2

• Technical environment and needs analysis
• CMS Solution selection process

Phase 3

• Project Management of selected CMS Solution implementation and launch of new site

Results

The 11 month, three phase project resulted in a total overhaul of ESI’s intranet.

The new, rebranded intranet, ESIWord, was launched in January 2008 during ESI’s annual Global Sales conference by the organization’s president, John Elsey.

The new global site, build on SiteCore’s CMS, now provides employees with an engaging online environment in which they can access and share, in real time, information and resources that will support the maintenance of the current position as the world leader in professional Project Management training.

New ESIWorld Home Page