Taming the Monster: Proven Methods for Intranet Success
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Its parts are bolted together from various sources, some of which aren't quite official.
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Some of its parts are missing and some expired a long time ago.
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It lacks a brain and has taken on a life of its own.
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Your audience runs screaming when told to interact with it.
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It frightens its creator.
According to a report on the Top 10 Government Intranets prepared by the Nielsen Norman Group, here are five attributes of a best-in-class government intranet:
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It has explicit processes in place to drive unified design through the organization.
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Its content is fresh, comprehensive and accurate.
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The site is guided by an intelligent strategy and managed by efficient information architecture.
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The site increases users' productivity and has become a poster-child for government efficiency.
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Its creator can effortlessly manage content and deliver clear metrics on the site's contribution to organizational goals.
You will learn:
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Techniques for engaging users and identifying their needs.
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Key criteria for evaluating your existing intranet.
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Developing and managing an effective information architecture.
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Understanding and assessing Content Management Systems.
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Creating an ROI to measure the success of your intranet.
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How to maximize investments of under $50,000.
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How other government organizations have developed highly successful intranets.




