Company Information
As the recognized world leader in electrical distribution and automation
and control, Schneider Electric provides comprehensive solutions that combine
software, communication and services. With more than 100,000 employees around
the world, it is no wonder that Schneider Electric is ranked among the world
leaders in their industries. The company’s lineup of market-leading global
brands, powerful local brands and specialist brands is unparalleled in terms of
breadth, strategic fit and related high value-added services.
Need
Schneider needed to enhance global
enterprise communications and collaboration, while capturing operational
efficiencies and delivering a measurable return on investment.
Schneider has between 80 and 90 regional and department
intranets, serving approximately 50,000 employees worldwide. This disparate
network of intranet environments makes searching for, and sharing of
information extremely difficult.
Complicating this vast network of intranets is the lack of formal
standardized guidelines for up-dating intranet content, or a governance model
for the aligned management of all Schneider’s intranet content.
Schneider Electric’s global intranet site’s primary challenges
- The current intranet technology is limited in
its capabilities and many sites have been moved to their own, unique,
technology solution. Without a robust, common platform employees cannot
effectively interact or share their vast knowledge
- With the exception of Paris-based and corporate
function employees, few other employees go to the global intranet site.
Non-Paris based employees primarily refer to their local intranets for
information, tools and resources.
- There is no commonality; design, information
architecture, page layout, nomenclature, etc. between any of the different sites.
- Many employees have to visit multiple sites to
access the information they need.
- Schneider wanted an intranet that is well organized with a
comprehensive navigation and better publishing and content management
capabilities.
- A more effective intranet would support initiatives that
advance the business’ goals and strategies, including cross-selling,
knowledge-sharing across geographic regions and time zones, as well as being
able to effectively introducing new offerings around the world.
Solution
Prescient helped Schneider create a new information
architecture and design that could be applied across the organization within
Interwoven’s robust CMS solution to create an engaging and global intranet
environment.
Engagement highlights
- Created a new global intranet homepage that
combines local and global features and content which will become the de-facto
homepage for all Schneider employees worldwide.
- Established governance guidelines for updating,
ownership and publishing content.
- Restructured the site’s information architecture
to group content according to how users look for and use information.
- Created new design that incorporates the new
Schneider branding to provide users a consistent look and feel experience.
Project component summary
- Intranet
evaluation using Prescient’s six category evaluation and scoring
methodology.
- Benchmarking
the current global intranet site against two other recognized world and
industry leading intranets.
- Employee
surveys executed in English and French to get a broad employee perspective
on the intranet.
- Business
requirement interviews to get a more in depth look at the particulars of
Schneider’s current intranet and related employee needs.
- Strategic
planning to create a new mission statement, as well as goals and objectives
for the revitalized site.
- Governance
model and supporting structure to oversee the site’s operation and
administration.
- Content Management & Functional Plans to guide the site’s functionality and
content at launch and beyond.
- New
visual and functional designs for the entire site that reflects the strong
Schneider Electric brand and leaderships position.
Results
Prescient helped Schneider create an engaging, globally
accessed intranet site.
At its heart, Schneider Electric’s revitalized intranet will
facilitate the sharing of information, foster collaboration and help build a
stronger sense of global community among employees.
By providing employees with strong content and facilitating
their knowledge growth, they are better able to build partnerships with
internal and external customers.
The new intranet will be a high-value, high-impact business
system capable of driving employee productivity, enhancing communications and
culture, and supporting Schneider’s vision as global leader.