Covidien is a global healthcare products company and manufacturer of medical devices and supplies. Covidien became an independent publicly traded company after being spun off from Tyco International.

covidien logo

Recognizing Prescient’s experience in the healthcare and biomedical industry, Covidien hired Prescient in 2009 to conduct a massive overhaul of its intranet. At the outset, the overall targeted objectives for the project were identified as follows:
  • Gain a deep, objective insight on the current state of Covidien’s intranet
  • Understand best practices and user requirements
  • Create an actionable intranet plan including:
  • A list of requirements for implementing recommendations;
  • Identified governance roles/responsibilities;
  • A Business Case that support Covidien’s strategic focus areas;
  • Employee focused, efficiency supporting IA, Wireframe and Design;
  • Communications and Change Management plans; and
  • A comprehensive Implementation Roadmap.


In order to deliver on these objectives, Prescient started the two phase project with Assessment activities including:
  • Stakeholder interviews with 21 individuals, including key managers and executives;
  • Five focus groups, held in four regions;
  • Online user survey with 279 employee respondents;
  • A review of recent intranet-relevant internal research; and
  • A heuristic evaluation of the current intranet.

The findings from these activities were presented in a Key Findings and Recommendations Report. During the second phase of the project, Prescient conducted the following planning activities:
  • A strategic planning workshop and produced an intranet strategic plan;
  • A governance workshop and produced a governance model;
  • A card sorting exercise resulting in an information architecture and wireframes which are also based on best practices; and
  • A Business Case workshop and produced an intranet business case document.

Prescient also developed:
  • A functional plan;
  • A content management plan;
  • Use cases to support the business case within the business;
  • A change management plan;
  • A creative brief for the site design;
  • Two design concepts of the home page, an additional iteration of the home page design and two subpage design concepts; and
  • A 200+ page blueprint document which guided the implementation effort.

Goals Achieved

  • Make accurate and relevant information easily navigable through a new intuitive, visually appealing design (pictured below).
  • Improve employee productivity.
  • Increase awareness and understanding of the company amongst employees.
  • Secure ongoing support for evolving the intranet.
  • Enable a greater amount of collaboration within MOSS.
  • Strengthen engagement with Covidien among staff.
  • Increase opportunity for conversation and collaboration.
  • Increase ability to customize site.
  • Promote culture, workplace value proposition.
  • Increase collaboration and innovation across silos.
  • Provide employees a more dynamic online experience.
  • Provide Covidien with a clear guide for MOSS 2007 implementation.


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Prescient's Design Concepts for Covidien