Covidien

Recognizing Prescient’s experience in the healthcare and biomedical industry, Covidien hired Prescient in 2009 to conduct a massive overhaul of its intranet. At the outset, the overall targeted objectives for the project were identified as follows:

• Gain a deep, objective insight on the current state of Covidien’s intranet
• Understand best practices and user requirements
• Create an actionable intranet plan including:
• A list of requirements for implementing recommendations;
• Identified governance roles/responsibilities;
• A Business Case that support Covidien’s strategic focus areas;
• Employee focused, efficiency supporting IA, Wireframe and Design;
• Communications and Change Management plans; and
• A comprehensive Implementation Roadmap.

In order to deliver on these objectives, Prescient started the two phase project with Assessment activities including:

• Stakeholder interviews with 21 individuals, including key managers and executives;
• Five focus groups, held in four regions;
• Online user survey with 279 employee respondents;
• A review of recent intranet-relevant internal research; and
• A heuristic evaluation of the current intranet.

The findings from these activities were presented in a Key Findings and Recommendations Report. During the second phase of the project, Prescient conducted the following planning activities:

• A strategic planning workshop and produced an intranet strategic plan;
• A governance workshop and produced a governance model;
• A card sorting exercise resulting in an information architecture and wireframes which are also based on best practices; and
• A Business Case workshop and produced an intranet business case document.

Prescient also developed:

• A functional plan;
• A content management plan;
• Use cases to support the business case within the business;
• A change management plan;
• A creative brief for the site design;
• Two design concepts of the home page, an additional iteration of the home page design and two subpage design concepts; and
• A 200+ page blueprint document which guided the implementation effort.

• Make accurate and relevant information easily navigable through a new intuitive, visually appealing design (pictured below).
• Improve employee productivity.
• Increase awareness and understanding of the company amongst employees.
• Secure ongoing support for evolving the intranet.
• Enable a greater amount of collaboration within MOSS.
• Strengthen engagement with Covidien among staff.
• Increase opportunity for conversation and collaboration.
• Increase ability to customize site.
• Promote culture, workplace value proposition.
• Increase collaboration and innovation across silos.
• Provide employees a more dynamic online experience.
• Provide Covidien with a clear guide for MOSS 2007 implementation.

Prescient's Design Concepts for Covidien