USAA is a Fortune 500 financial services company offering banking, investing, and insurance, with more than $100B in assets and 25,000 employees.

USAA enlisted the services of Prescient Digital Media to help it develop a vision and roadmap for the corporate intranet, and a new user experience design. Prescient completed an intensive assessment and planning project over 12 weeks, to the satisfaction of the client:


  • Site Evaluation
  • User Survey
  • Business Requirements Interviews
  • Focus Groups
  • Research Review
  • Key Findings & Recommendations 

  • Strategic Plan
  • Governance Model
  • Business Case
  • Personas
  • Use Cases
  • Information Architecture
  • Wireframes
  • Design: Creative Brief, Concepts, Design Guidelines
  • Change Management Plan
  • Functional Plan
  • Intranet Blueprint Report & Presentation


  • Support for identifying implementation partner
  • Recommendations for additional vendors, vendor evaluation matrix, counsel on selection 

Intranet Design Concept for USAA