Search & Findability

Search and findability refers to how well users can find information on the site, this includes both the use of any available search engine software and the people, processes and policy required to make the search engine work. We can help develop the plan and select the technology to make your intranet search results sing.

While the search technology itself sometimes is the problem, the biggest problem is almost always content; specifically, a lack of controls and process for tagging and controlling content. Search technology has advanced impressively in recent years and yet inaccurate and irrelevant search results continually defeat intranet search queries.

Though some search engines may be sub-par, the more likely problem is an absence of people, processes and rules for managing information.

Key to the ability to finding information is the use of a good search engine which is supported by appropriately applied meta tags that drive relevant results. Search engines offer users an alternate means of accessing information not normally accessed on a day-to-day basis. Because of their vast reach, the best search engines require a consistent taxonomy be used and applied to all content. Findability tools like bread crumbs, site maps, and site indexes alsoassist users in finding information.

In addition, an intuitive information architecture with a consistent layout allows people to quickly become familiar with a site and enables them to remember where they found information on previous visits. The information architecture of a site allows users to access the most important information in the shortest amount of time.

Learn more about our Intranet Search service or contact us directly to find out how we can help make your intranet search engine results sing.

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