1. |
Does your organization operate multiple sites on multiple
platforms (Internet, intranet, or extranet)?
(Yes / No)
92% said ‘Yes’, only 8% said ‘No’. |
2. |
What platforms do you use?
(Internet Only / Intranet & Internet / Internet &
Extranet / Intranet & Extranet / All three)
86% said ‘All Three’.
14% said only ‘Internet & Intranet’. |
3. |
Is there some form of integration or convergence between your
sites?
(Yes/No)
57% said ‘Yes’.
43% said ‘No’.
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4. | To what degree is there integration or the reuse of resources
across Internet, intranet and extranet sites?
(None / Very Little / Reusing some applications & people/A
single architecture platform (ATG, Vignette) across multiple platforms/
Near or complete integration)
57% said ‘Very Little’
43% said ‘Reusing some applications &
people’
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5. | Please explain: (Open-ended question)
Sample answers:
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6. | In which of the following areas is there some form of
reuse/integration of resources across different platforms?
(People / Servers / Applications / Content Management System /
Development Platforms)
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7. | What drivers could/will advance integration/convergence efforts
at your organization in the future? Please answer according to the
following integration drivers:
(Operational Efficiency / Cost Savings /
Security / User Experience)
Most organizations rate cost savings and operational
efficiency as primary drivers/motivators for advancing (or possibly
advancing) further integration/convergence at their respective
organizations. User experience was a driver for few organizations, and
security was generally not seen as a driver.
|
8. | Is it worth examining further opportunities for platform
integration or is the effort far too troublesome and complicated?
(No / Yes)
Eighty-three per cent said yes, while only 17% said
no.
|
9. | How big is your organization?
(Open-ended question)
The largest organization responding to the survey was
50,000 people – the smallest was 3000 (with an average size of 15,000
employees).
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10. | Is there money to be saved from integrating Internet,
intranet and extranet resources?
(Open-ended question)
Participants were unanimous that money could be saved –
but few ventured a guess, and no organization has any precise ROI
measurements.
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11. | What corporate group (e.g. sales, communications, finance,
etc.) owns/manages your websites?
(Matrix question)
IS/IT is overwhelmingly the lead stakeholder and owners of
most corporate websites. Marketing and e-business groups are also
fairly prominent stakeholders – namely focused on external facing
websites. Communications figures prominently as a stakeholder of
intranet websites.
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12. | What is the level of willingness and understanding of the
various site owners/stakeholders to see better integration of resources
across different platforms?
(Matrix question)
IS/IT and Communications are seen as the leaders within
the respective participant organizations. Ironically, IS/IT is also
seen as one of the most uncooperative stakeholders as well – as are
Sales, and individual Business Units or LOBs. Neutral and somewhat
cooperative stakeholders include Human Resources, Marketing and
Finance.
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13. | Assuming there is a will and the necessary resources to achieve
better integration of Internet, intranet and extranet platforms at your
organization, how long would it take to implement a satisfactory level
of integration?
(Open-ended question)
Answers ranged from 2 months to 30 months with the average
being about 18 months.
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14. |
Are your competitors (or similar not-for-profit
organizations/departments) doing a better job in the area of Internet,
intranet, extranet convergence?
(No / Yes)
One-third of participants believe that competitors are
doing a better job of reusing/integrating various platforms. Two-thirds
of participant organizations believe they are doing a better job of
convergence at their companies than the competition.
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15. | What companies/organizations that you can think of are leaders
in the area of e-business convergence/integration?
(Open-ended question)
Few participants could cite industry leaders though
Siemens, Fidelity Investments and Cisco were mentioned as
leaders.
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